Honest answers, before you ask.
Transparency is the bedrock of any successful partnership. Search for answers about how we work, our pricing, and quality guarantees.
General
Do you work with small businesses or only large ones?+
We serve companies of every size — tailored packages for SMBs that need a strong foundation, and large-scale solutions for enterprises optimizing operations.
Where do you operate in the kingdom?+
Our HQ is in Riyadh; we have offices and operating teams in Jeddah and Dammam, covering every major city and industrial zone in Saudi Arabia.
How long does it take to go live after signing?+
Typically 2–4 weeks for call centers and HR outsourcing to be fully operational. Express recruiting or consulting can start within days.
How do you guarantee data confidentiality?+
We sign rigorous NDAs and apply the latest cybersecurity standards aligned with the National Cybersecurity Authority guidelines.
HR & outsourcing
How do you handle Saudization (Nitaqat) requirements?+
We actively manage your Nitaqat file, analyse your current band, and design a hiring plan targeting Saudi talent to keep you in the safe ranges.
Does HR outsourcing include medical insurance?+
Yes — competitive medical plans for every staff tier, and we handle additions, removals, and claims end to end.
How do you evaluate employee performance?+
We design KPI systems for every department and run transparent periodic reviews that inform promotions, bonuses, and development plans.
Do you also recruit for executive roles?+
Yes — our headhunting service for senior and executive roles taps into deep professional networks across the kingdom.
Call centers
Can you integrate with our existing ERP?+
Yes — our infrastructure supports API integration with most ERP and CRM systems for seamless, transparent data flow.
Can we visit your call center before signing?+
Yes — we always welcome partners to our Riyadh HQ to see the environment, technology, and team firsthand.
Do you offer a written SLA?+
Every contract comes with a detailed SLA — response speed, call quality, first-call resolution targets, with our commitment.
How do you handle angry customers?+
Agents are intensively trained on de-escalation and problem-solving; rapid escalation paths ensure critical cases get attention immediately.
Contracts & pricing
What's the minimum contract length?+
For ongoing operations (call centers, outsourcing) the minimum is usually 1 year; consulting and recruiting can be short-term.
What's your refund policy?+
Refunds are defined per contract and per service. We are fully transparent and SLA-bound: missed targets trigger SLA-based compensation.
Which payment methods are accepted, and do you issue VAT invoices?+
We accept bank transfers from corporate accounts and issue ZATCA-compliant tax invoices including VAT.
Are prices fixed or variable?+
Pricing is bespoke after a needs assessment. We offer flexible models that fit your scale and minimise waste for the best value.
Ready to hand operations to people who run them well?
Book a free 30-minute advisory session and let us tell you exactly where to save time and money.